Airport Transfer FAQs

Yes. Transfer Intelligence has been successfully organising transfers for the British market for 14 years, since 2003. Look on the info tab to read a list of client testimonials. When it comes to booking, our secure credit and debit card handler offers a safe booking.

By telephoning our help lines on: +33 (0) 6 74 96 45 15 (Emergency out-of-hours telephone number ONLY) +33 (0) 450 733 776 (office number)

Some routes vary in price depending on the numbers in your party, time or date of travel. By quoting specifically to your requirements you receive the best possible price available.

On average most quotes are with you within 48 hours. In some cases this can take longer, if the route isn't one of our popular routes. If you require an urgent quotation, please call us, or email requesting URGENT price.

We can accommodate a wide variety of tailor-made options including city tours and luxury helicopter transfers. Please call us on 0871 666 0 754 (or +33 (0)450 733 776 from outside the UK) We will take your details and travel requirements over the phone and get back to you ASAP with a competitive quote.

Please call us and we will be able to confirm the availability and take your booking over the phone. Tel 0871 666 0 754 (or +33 (0)450 733 776 from outside the UK). So that we can book your transfer as smoothly as possible please make sure you have your flight numbers, detailed accommodation address and a mobile number where we can get hold of you. Please be aware that we can’t guarantee our published website prices for bookings less than 3 days in advance, but we will do our utmost to get you the best price possible. Please note: normal telephone booking conditions apply and cancellations cannot be refunded.

Yes. We will take your details and travel requirements over the phone and get back to you ASAP with a competitive price.

The e-mail sent by us with a confirmed booking ref. number is your valid ticket. Please print this email as proof of purchase. Just show it to your transfer driver on arrival and retain it for your return journey. Please make sure you have read through all important information on this before travel.

Please note that we use a range of vehicles therefore cannot guarantee vehicle sizes but typical examples will include: Shared Shuttle buses – up to 8 passengers Private Minibus – up to 20 passengers Private Taxi – up to 3 passengers private Coach – up to 50 passengers

When booking a private transfer: -Exclusive use of the fully equipped vehicle & driver -Guaranteed service and 24 hr help-line -Changes to your name & contact number -Fuel & Toll charges What is not included: -Driver's meal or board -Waiting-time charges -Gratuities -Changes to your booking

See TI Terms & Conditions link at the bottom of the page for details.

Call the TI Emergency Telephone number immediately, with your transfer details and description of missing items and we will endeavour to deliver them to you. You may be charged if the driver has to make a special journey.

Shared Transfer – sold by the seat. This is based on sharing with other passengers; there may be stops en-route to other resorts and a wait of up to 1 hour at the airport for other flights. This is a door-to-door service, unless booked within 3 days of the date of travel or unless otherwise stated. Shared options to ski resorts are only available from Mid Dec until Mid April; exceptions may apply. Private Transfer – sold by the vehicle. This is a private vehicle, door-to-door transfer booked for your party only. Your driver will be waiting, displaying your name on a signboard, on arrival at the airport and take you directly to your vehicle.

This service that operates on scheduled routes at scheduled times. This means the cost of the booking will be very affordable for small bookings of 1-3 passengers but will not offer the benefits of door-to-door private & shared transfers. Transfers leave at precise times and do not wait; there may be stops en-route to other resorts and even changes en-route. For all shuttle and shared transfers pick-up times are subject to change, therefore please call us 24 hours before each transfer to reconfirm your pick-up time, on: 0033 450 377 127.

Yes, due to the fact the majority of 'changeover' days being Saturday, airports and roads tend to be busier than normal. Therefore transfer times may take longer than 'normal'. You will be notified by email or telephone if your return pick-up time needs to be brought forward. Please note that if you are travelling between 9am and 2pm, or if there is bad weather we may re-schedule to collect you earlier, if need be.

You will be notified by email or telephone if your return pick-up time needs to be brought forward. Please note that if you are travelling between 9am and 2pm on a Saturday or peak holiday day, or if there is bad weather, we may re-schedule to collect you earlier, if need be.

Always communicate directly with TI any changes required. If you make alternative arrangements separately with your driver and do not inform TI of your transfer changes, then TI cannot be held responsible for any misunderstandings that may occur.

Easy, just click onto the BOOK NOW button and fill in your travel details the following page will give you the actual price for the transfer.

Easy, just click onto the BOOK NOW button, fill in your travel details and the transfer options will be displayed in price order, select what is suitable and press the Book Now button. Follow the 4 simple steps and your booking details will then be confirmed via email.

If you know before you board the plane, inform TI immediately on 00 33 (0) 6 74 96 45 15, we can then make necessary changes to our schedule to ensure your driver will be waiting for your flight arrival. Normally charges will not be made for delays of under an hour but you will have to pay waiting-time charges for delays over one hour (regardless whether you have informed us), unless you have selected the ‘Waiting time waiver’ (where you are allowed a delay up to 5hrs). Any waiting-time charges will need to be paid in cash (local currency) direct to the driver before the vehicle’s departure. For a shared transfer we will do our best to fit you onto the next available shared shuttle, but this cannot be guaranteed – please read our Terms and Conditions (link at the bottom of the page) for further details.

Transfer Intelligence offer an optional waiting-time waiver fee for delayed flights only. This one-off waiver fee covers any extra waiting-time charges caused by delayed flight for up to a maximum of 5 hours. Please note that this is for one designated flight only and does not cover multiple flights. If your group is arriving on more than one flight the waiting-time waiver will automatically cover the last flight landing, unless otherwise requested at the time of booking. Please note that this only covers delayed flights into the same scheduled airport, and at the same scheduled flight arrival time. It does not cover diverted flights to a different airport or delays caused by lost or delayed luggage. For more details see out TI Terms & Conditions link at the bottom of the page.

The Transfer Intelligence driver will be waiting for you at the arrival gate, holding a sign showing your parties name. Please note, that your pick-up will be scheduled for 30mins after your flight has landed to allow for disembarkation & baggage reclaim. Show the driver your emailed ticket and you will be seated in the vehicle without delay.

All pick-ups and drop-offs at Geneva airport (GVA) will be automatically serviced from the SWISS side, unless otherwise requested at the time of booking. All Pick-ups and drop-offs for the FRENCH side of Geneva airport (GVA) will be subject to a supplement and the journey time will be +45 minutes.

Each passenger is allowed one large Suitcase/Holdall. If you have more luggage than this please inform us at the time of booking as well as the number of skis/snowboards/golf bags you will be carrying. Please note when booking online your vehicle will be assigned depending on passenger numbers, this means there may be the exact number of seats for the number of passengers. If you require more room please select more passengers.

Please note when looking at return transfers for different passenger numbers you may have to check the prices by entering the details for each way individually. If the number of passengers on each journey leg falls into a different categories then please check journey leg prices individually: 1-3 passengers Taxi 4-8 Passengers Minibus 9-30 Passengers Coach

See TI Terms & Conditions link at the bottom of the page for details.

All airlines have handling agents who will organise your luggage to be sent to your resort address ASAP. If you are delayed in finding your luggage please notify TI so we can inform the driver.(You will be charged for any waiting time unless you have selected the waiting-time waiver, where you are allowed a delay of up to 5hrs).

Transfer Intelligence have put together an extensive answer for this question, see it on the Transfer Guide on the Info tab.

The tours are private, door-to-door and personalised to your requirements.

We have a selection of vehicles available, suitable for the number of passengers travelling.

Transfer Intelligence can organise tours throughout Europe. We can also arrange tours in many other areas including: Paris, Granada, Cote d’Azur & The Alps. Please ask our sales team for more information.